100 councils commit to improving customer satisfaction with waste and recycling
03 November 2010
The Commitment is the first set of principles for a good waste and recycling service, based on public opinion. It was launched by WRAP (Waste & Resources Action Programme) and the Local Government Association just over a year ago, aiming to help improve residents’ satisfaction and ultimately boost recycling rates. Wyre Borough Council became the 100th local authority to sign up.
Councillor Paul Moon, Street Scene Portfolio Holder for Wyre Borough Council said: “We are delighted to be the 100th authority pledging to the commitment. By signing up we are reinforcing the message to our residents that we are committed to providing them with a waste and recycling collection service which is right for them. The commitment makes it clear what people can expect from our service and we hope it will improve residents’ satisfaction even further.
“We are currently developing our new waste collection and recycling contract specification and will seek to further embed each aspect of the Commitment with our new service provider”.
Phillip Ward, Director of Local Government Services at WRAP, said: “Reaching this milestone proves that local authorities across the country are dedicated to improving customer experience when it comes to waste and recycling.
“Our research shows that more than 80% of people are satisfied with their waste and recycling collection. By signing up to the Waste Collection Commitment, local authorities can give their residents confidence that they will consistently receive a good service. We invite more local authorities to review their service against the principles of the Commitment, and follow the lead of our first 103 signatories.”
Cllr Gary Porter, Chairman of the LGA Environment Board, said: “Local authorities appreciate the importance of making sure people are satisfied with the waste and recycling service they receive.
“With the current financial squeeze, it is more important than ever that councils work with residents to make sure as much rubbish as possible is recycled to avoid being hit by heavy fines.
“There is no one-size-fits-all answer when it comes to bin collections. Councils use many different methods to encourage people to recycle, and different methods work best in different areas. By signing up to the commitment, councils can show they are determined to continue to work with residents to decide which approach works best for their area.”
